Elevated Eats

Privacy Policy

Last updated: August 9, 2026

1. Introduction

Elevated Eats LLC (“Elevated Eats,” “we,” “us,” or “our”) operates the website at elevatedeatsma.com and the ordering platform at order2.elevatedeatsma.com (together, the “Service”). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices available to you.

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide Directly

We collect the following information when you create an account, place an order, or sign up for marketing communications:

  • Name: Required for account creation and order fulfillment.
  • Email address: Required for account creation, order notifications, receipts, and, where you have opted in, marketing communications.
  • Phone number: Required for order confirmation and delivery coordination.
  • Delivery address: Required for delivery orders.
  • Order details and special dietary requests: Collected to fulfill your order accurately.
  • Communications: Any information you provide when contacting us, including via our contact form or email correspondence.

2.2 Payment Information

We do not collect, store, or process your payment card information. All payment transactions are processed by our payment processors acting on our behalf — Stripe, Inc. for online transactions and payment links; SumUp Inc. for in-person card transactions; and Venmo (PayPal, Inc.) where available as an optional payment method. Each processor collects your payment data directly from you at the point of transaction. We receive only a transaction confirmation and non-sensitive reference data from each processor. Stripe is a PCI DSS Level 1-certified service provider. SumUp is a PCI DSS-compliant payment processor. Venmo Goods & Services transactions are governed by PayPal's PCI DSS compliance program. Their respective data practices are governed by their own privacy policies.

2.3 Information from Third-Party Sign-In

If you choose to sign in using Google Sign-In, we receive your name and email address from Google to create and manage your account. We do not access your Google contacts, calendar, or other Google account data.

2.4 Information Collected Automatically

  • Usage data: Pages visited, features used, time spent on the Service, and referring URLs.
  • Device and browser information: Browser type, operating system, device type, and IP address.
  • Cookies: We use essential cookies for authentication and session management. See Section 6 for details.

2.5 Order History and Loyalty Data

We retain your order history and loyalty point balance for account management, customer service, and loyalty program administration.

2.6 SMS/Text Message Communications

If you opt in to receive text messages from Elevated Eats, we use your mobile phone number to send you (a) SMS messages relating to your orders — such as order confirmations, payment reminders, and pickup- or delivery-ready notifications — and (b) marketing or promotional messages, such as new weekly menu announcements, specials, and limited-time offers.

  • Consent is optional: We only send SMS messages to customers who have expressly opted in by actively checking the SMS consent box at checkout. Consent to receive text messages is not a condition of purchase, and the box is never pre-checked.
  • Message frequency: Message frequency varies; you may receive order-related messages plus approximately 2–4 marketing or promotional messages per month.
  • Message and data rates: Message and data rates may apply, depending on your mobile carrier and plan.
  • Opt-out and help: You can cancel SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at (508) 205-9382.
  • No sharing of mobile information: We do not sell or share your mobile phone number or your SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

For full details, see our SMS / Text Messaging Terms & Opt-In Policy.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your meal prep and catering orders.
  • Create and manage your account.
  • Communicate with you about your orders, deliveries, and account.
  • Send you marketing communications, including promotional offers, where you have opted in. You may opt out at any time (see Section 7).
  • Manage our loyalty rewards program.
  • Improve our Service, menu, and customer experience.
  • Maintain the security and integrity of our Service.
  • Comply with applicable legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share information only as follows:

  • Payment processing: Stripe, Inc. processes online card payments and payment links; SumUp Inc. processes in-person card payments; Venmo (PayPal, Inc.) processes Venmo Goods & Services payments where available. None of these processors share cardholder data with us.
  • Authentication: Google LLC provides sign-in services. We receive only basic profile information as described in Section 2.3.
  • Service providers: Hosting, email delivery, and analytics providers who assist in operating the Service. These providers are contractually bound to use your data only to provide services to us.
  • Legal compliance: When required by law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of Elevated Eats, our customers, or others.

Mobile information / SMS consent is never shared. We do not sell, rent, or share your mobile phone number or your text-messaging (SMS) opt-in consent with any third parties or affiliates for their marketing or promotional purposes. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

5. Data Security

We implement reasonable security measures to protect your information, including:

  • Encryption of data in transit using HTTPS/TLS.
  • Secure password hashing for account credentials.
  • Multi-factor authentication on administrative accounts.
  • Access controls granting data access on a need-to-know basis to employees, consultants, or contractors whose role requires it to support business applications or processes. Access is authorized by the business owner and limited to the minimum necessary to perform the relevant function.

No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Cookies

We use strictly necessary cookies required for the Service to function, including authentication session cookies and CSRF protection tokens. These cookies cannot be disabled without breaking the Service.

We do not use advertising cookies. We may use basic, privacy-respecting analytics to understand how the Service is used. We do not sell data to advertisers.

7. Your Rights and Choices

You have the following rights with respect to your information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request correction of inaccurate information.
  • Deletion: You may request deletion of your account and associated personal information, subject to our legal retention obligations.
  • Marketing opt-out: You may unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly. Transactional communications (order confirmations, delivery notifications) are not affected by marketing opt-out.

To exercise any of these rights, contact us at [email protected] or elevatedeatsma.com/contact-us. We will respond within a reasonable timeframe. Massachusetts residents may also contact the Office of Consumer Affairs and Business Regulation (OCABR) or the Attorney General's Office with complaints regarding data privacy practices.

8. Data Retention

We retain your information for the following periods:

  • Account and contact information: Retained while your account is active. You may request deletion at any time.
  • Order history: Retained for a minimum of seven (7) years for accounting and legal compliance purposes, even after account deletion.
  • Marketing list data (email address): Retained until you unsubscribe or request deletion.
  • Loyalty point balance: Retained while your account is active.

9. Children's Privacy

The Service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately and we will delete it.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or your data, contact us at: