Elevated Eats

Terms of Service

Last updated: August 9, 2026

1. Acceptance of Terms

By accessing or using the Elevated Eats website, ordering platform, or any related services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

Elevated Eats LLC (“we,” “us,” or “our”) reserves the right to update these Terms at any time by posting a revised version with an updated effective date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

2. Description of Service

Elevated Eats is a meal preparation and catering business operating in the East Bridgewater, Massachusetts area. The Service allows customers to browse a weekly rotating menu, place orders for prepared meals, and arrange for delivery or pickup. Catering services for events are also available by request.

3. Account Registration

  • You must create an account to place orders. You may register with an email address and password or through Google Sign-In.
  • You must be at least 18 years of age to create an account and use the Service.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
  • You must provide accurate, current, and complete information at registration and keep it up to date.
  • We reserve the right to suspend or terminate accounts that violate these Terms or that are found to be fraudulent.

4. Orders and Payments

4.1 Placing Orders

  • All orders are subject to availability and confirmation.
  • Menu items, prices, and availability change weekly. Current offerings are listed on the ordering platform at the time of ordering.
  • Weekly order deadlines are posted on the platform. Orders placed after the posted deadline may not be fulfilled for the current week.
  • We reserve the right to refuse or cancel any order, including for pricing errors or availability issues. If we cancel an order after payment, a full refund will be issued.

4.2 Pricing and Taxes

  • All prices are listed in US dollars and are subject to applicable Massachusetts state and local taxes.
  • Tax is calculated at checkout based on your delivery or pickup location.
  • We reserve the right to correct pricing errors at any time prior to order confirmation.

4.3 Payment Methods

  • We accept credit and debit cards processed through Stripe, Inc. for online orders and payment links, and through SumUp Inc. for in-person transactions. Payment card data is handled directly by the respective processor and is not stored by Elevated Eats. See our Privacy Policy for details.
  • Venmo payments are accepted where made available. Venmo orders must be paid within two (2) hours of placing the order. Failure to complete payment within this window may result in the order being cancelled without notice. Refunds on Venmo payments will be issued via Venmo to the originating account where technically possible, or by alternative arrangement with the customer.
  • Accepted payment methods may vary and are displayed at checkout.

4.4 Cancellations and Refunds

Customer-initiated cancellations are subject to a 5% payment processing fee withheld from the refund amount, reflecting non-refundable fees charged to Elevated Eats by our payment processors. This fee does not apply where Elevated Eats initiates a cancellation or where a refund is issued for a quality or food safety reason. Please refer to the Returns, Cancellations, Refunds & Disputes Policy for complete terms including deadlines.

5. Delivery and Pickup

  • Delivery is available to select zip codes within our service area. Delivery fees are displayed at checkout and vary by zone.
  • Delivery times are estimates and are not guaranteed. We will make reasonable efforts to deliver within the scheduled window.
  • You are responsible for providing an accurate delivery address. We are not liable for failed or delayed deliveries resulting from an incorrect or inaccessible address.
  • Pickup orders must be collected during the designated pickup window at the location specified at checkout.
  • Unclaimed pickup orders will be held for one (1) hour past the close of the pickup window. After that time, unclaimed orders may be forfeited without refund due to food safety and perishability requirements. This policy will be displayed at the time you select pickup at checkout.

6. Food Safety and Allergens

  • All meals are prepared in accordance with Massachusetts food safety regulations, including applicable requirements under 105 CMR 590 (State Sanitary Code for Food Establishments).
  • Meals are handled and delivered with proper temperature controls throughout preparation, storage, and delivery.
  • Once delivered or picked up, you are responsible for proper storage, reheating, and consumption of meals within the shelf life indicated on the packaging.
  • We provide ingredient and allergen information to the best of our ability. Our kitchen handles common allergens including tree nuts, peanuts, dairy, gluten, soy, eggs, and shellfish. We cannot guarantee that any item is free of allergens due to the risk of cross-contact during preparation.
  • If you have a severe food allergy, please contact us directly before placing an order so we can advise you on whether we can safely accommodate your needs.
  • We make reasonable efforts to provide accurate allergen information, but we are not liable for allergic reactions resulting from undisclosed allergens that were not reasonably knowable or that result from your failure to disclose a known allergy prior to ordering.

7. Loyalty Program and Promotions

  • Our loyalty rewards program awards points on qualifying purchases, which may be redeemed for discounts on future orders.
  • Loyalty points have no cash value, are non-transferable, and cannot be exchanged for cash.
  • We reserve the right to modify, suspend, or terminate the loyalty program at any time, with reasonable notice where practicable.
  • Promotional offers are subject to the Promotions Policy.

8. Intellectual Property

All content on the Service — including text, images, logos, recipes, graphics, and software — is the property of Elevated Eats LLC and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission.

9. Prohibited Conduct

When using the Service, you agree not to:

  • Use the Service for any unlawful purpose or in violation of applicable law.
  • Attempt to gain unauthorized access to any part of the Service or its infrastructure.
  • Submit false, misleading, or fraudulent information.
  • Use automated tools (bots, scrapers, crawlers) to access or extract data from the Service without permission.
  • Resell or commercially exploit any part of the Service without our written consent.
  • Interfere with or disrupt the Service or the servers and networks supporting it.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Elevated Eats LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Service.

Our total aggregate liability to you for any claim arising from or related to the Service shall not exceed the total amount you paid to Elevated Eats in the twelve (12) months preceding the claim.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under Massachusetts law.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

12. Indemnification

You agree to indemnify and hold harmless Elevated Eats LLC and its owners, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your use of the Service or your violation of these Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Massachusetts without regard to its conflict of law provisions. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Plymouth County, Massachusetts, and you consent to personal jurisdiction in those courts.

Before initiating formal legal proceedings, we encourage you to contact us directly to attempt to resolve any dispute informally.

14. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

15. SMS / Text Message Communications

If you opt in, Elevated Eats may send you (a) order-related SMS text messages (for example, order confirmations, payment reminders, and pickup- or delivery-ready alerts) and (b) marketing and promotional text messages (for example, new weekly menu announcements, specials, and limited-time offers).

  • Opt-in is optional: We only send text messages to customers who expressly opt in by actively checking the SMS consent box at checkout and providing a mobile number. The box is never pre-checked, and consent is not a condition of any purchase.
  • Message frequency: Message frequency varies; you may receive order-related messages plus approximately 2–4 marketing or promotional messages per month.
  • Message and data rates: Message and data rates may apply, depending on your mobile carrier and plan.
  • Opt-out and help: You can cancel text messages at any time by replying STOP to any message. For help, reply HELP or contact us at (508) 205-9382.
  • No sharing of mobile information: We do not sell or share your mobile phone number or your SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.

Full details are set out in our SMS / Text Messaging Terms & Opt-In Policy and our Privacy Policy.

16. Contact Us

For questions about these Terms, contact us at: