SMS / Text Messaging Terms & Opt-In Policy

1. Program Description

Elevated Eats LLC (“Elevated Eats,” “we,” “us,” or “our”) operates an SMS / text messaging program that sends two kinds of messages to customers who have opted in: (a) transactional messages relating to your order — for example, order confirmations, payment reminders, and pickup- or delivery-ready alerts; and (b) marketing and promotional messages — for example, new weekly menu announcements, specials, and limited-time offers.

2. How to Opt In

Enrollment is optional and is entirely your choice. There are three ways to opt in. In every one of them the consent checkbox is displayed unchecked, is never pre-selected, and consent to receive text messages is never a condition of any purchase. By checking the box you confirm that you are the subscriber or customary user of the mobile number provided and that you agree to receive recurring automated order-related and marketing/promotional text messages from Elevated Eats at that number.

Method 1 — Public text message sign-up page (no account required)

Anyone can opt in from our public sign-up page at https://order2.elevatedeatsma.com/sms-signup. No account, login, purchase, or shopping cart is required to reach or complete this form. The complete workflow is:

1. The visitor opens https://order2.elevatedeatsma.com/sms-signup (also linked in the footer of every page as “Text Sign-Up”).
2. The visitor types their mobile phone number into the “Mobile phone number” field. A first name field is offered but optional.
3. Immediately below the phone number field, the visitor actively checks the unchecked consent box labeled: “Check this box to receive order updates and promotional texts (such as new menu announcements) from Elevated Eats.” The full disclosure shown in Section 8 of this policy is displayed directly beneath that checkbox, on the same screen, before submission.
4. The visitor also checks a second unchecked box confirming they are the subscriber or customary user of the number and are at least 18 years old.
5. The visitor clicks “Subscribe to text messages.” The submit button remains disabled until both boxes are checked and a valid number is entered, so consent cannot be submitted passively.
6. We record the opt-in with the mobile number, the date and time, the origin of the submission, and the exact disclosure text that was displayed, and we show an on-screen confirmation that repeats the STOP and HELP instructions.

Method 2 — When creating an Elevated Eats account

Our account sign-up page at https://order2.elevatedeatsma.com/signup is publicly accessible and requires no prior login. The complete workflow is:

1. The visitor enters their name, email address, and mobile phone number in the “Mobile Phone” field.
2. Directly beneath the “Mobile Phone” field, the visitor actively checks the unchecked consent box labeled: “Check this box to receive order updates and promotional texts (such as new menu announcements) from Elevated Eats at the mobile number above,” with the full disclosure from Section 8 displayed immediately underneath it.
3. The visitor finishes the form and clicks “Create Account.” If the box is left unchecked, the account is created with no SMS consent and no text messages are ever sent.
4. We record the opt-in with the mobile number, date and time, and source.

Method 3 — At checkout when placing an order

1. A signed-in customer adds items to their cart and goes to checkout.
2. The customer enters or confirms their mobile phone number in the contact section of the checkout form.
3. Further down the same checkout page, above the “Place Order” button, the customer actively checks the unchecked consent box shown in Section 8, together with its full disclosure.
4. The customer clicks “Place Order.” Leaving the box unchecked does not prevent or alter the order in any way, and never revokes a consent given earlier.
5. We record the opt-in with the mobile number, date and time, and source.

An opt-in given through any of these methods is a single, account-wide consent that covers both the order-related and the marketing/promotional messages described in Section 1. You never need to opt in more than once, and you can cancel at any time as described in Section 5.

3. Message Frequency

Message frequency varies. You will receive order-related messages in connection with orders you place, plus approximately 2–4 marketing or promotional messages per month. The exact number depends on your order activity and current promotions.

4. Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. Elevated Eats does not charge for text messages, but your carrier’s standard rates and fees may apply.

5. How to Opt Out or Get Help

• Opt out: You can cancel text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a final confirmation message and will not send you any further text messages unless you opt in again.
• Help: For help, reply HELP to any message, email us at [email protected], or call us at (508) 205-9382.

6. Supported Carriers

Our messaging program is compatible with major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

7. Privacy and No Sharing of Mobile Information

We do not sell, rent, or share your mobile phone number or your SMS opt-in consent with any third parties or affiliates for their marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes under any circumstances. For full details on how we handle your information, see our Privacy Policy. This policy is also part of our Terms of Service.

8. Consent Language Displayed at Every Opt-In

The identical checkbox and disclosure reproduced below are displayed at all three opt-in points described in Section 2 — the public text message sign-up page, the account sign-up page, and checkout — directly beneath the field where the mobile phone number is entered. The checkbox is never pre-checked.

9. Contact Us

For questions about our SMS / text messaging program, contact us at:

• Email: [email protected]
• Phone: (508) 205-9382
• Mail: Elevated Eats LLC, East Bridgewater, MA 02333